To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email in the fields above.

  • Follow the instructions, select the items to return.

  • You will get a confirmation email once the return is approved.


What items are returnable?

You can return your items in 14 days of receipt of your shipment.

  • They must be in original condition

  • For clothing, unwashed and unworn

  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • A £2.99 charge for a returns label using Collect+

  • Original shipping charges are non-refundable

  • You are cover the charges of the return shipping label found personally


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, your refund will be processed, and a credit will automatically be applied original method of payment, in 14 working days.